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My Experience as a Tasker for TaskRabbit (2021)

An advertisement for the app TaskRabbit displayed on the Jay Street subway entrance in Brooklyn, New York.
Photo by Tdorante10 via Wikimedia Commons

TaskRabbit is a leading game changer in the gig economy. It is a robust platform that helps people quickly find and hire freelance help for a variety of services. I would consider TaskRabbit as Uber for service gigs and odd jobs. A Tasker can get instantly hired for jobs in their area based on their skillset. They set their schedule and manage payments are through TaskRabbit’s app.

Working as a Tasker on TaskRabbit has saved my financial life. I can get work in my immediate area, based on my skills and expertise, any time I am available and need money. In this article, I will share my overall experience as a Tasker on TaskRabbit. Also, I will share how you can get started as a Tasker. Finally, I will give tips on how to survive and succeed as a Tasker.

Table of Contents

What is TaskRabbit?

TaskRabbit is all about getting more done in less time. According to their website, TaskRabbit is a same-day service platform that quickly connects users with skilled Taskers in their area. These taskers help users with various odd-jobs, errands, and professional services.

TaskRabbit was founded in February 2008 by Leah Busque. An article in JungleWorks describes how Leah came up with the idea one night upon realizing she ran out of dog food. Since it was a cold and stormy night, she thought about outsourcing the task to someone else in her community to save time. 

Originally called RunMyErrand, TaskRabbit became the official name in 2010. According to Vox, in September 2017, the Swedish home goods company Ikea acquired TaskRabbit for an undisclosed amount. The acquisition enables Ikea to offer furniture assembly and other business-related services already available on TaskRabbit.

Locations

Since its start in 2008, TaskRabbit continues to grow in cities throughout the United States and around the world. Their current active locations include:

  • Albany, NY
  • Albuquerque, NM
  • Ann Arbor/Detroit, MI
  • Atlanta, GA
  • Austin, TX
  • Baltimore, MD
  • Baton Rouge, LA
  • Boise, ID
  • Boston, MA
  • Charleston, SC
  • Charlotte, NC
  • Chicago, IL
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Columbus/Auburn, GA
  • Corpus Christi, TX
  • Dallas/Fort Worth, TX
  • Denver, CO
  • Des Moines, IA
  • El Paso, TX
  • Fresno, CA
  • Honolulu, HI
  • Houston, TX
  • Indianapolis, IN
  • Jacksonville, MS
  • Kansas City, KS
  • Las Vegas, NV
  • Los Angeles and the Orange County region
  • Louisville, KY
  • Memphis, TN
  • Miami, FL
  • Milwaukee, WI
  • Minneapolis/St. Paul, IN
  • Nashville, TN
  • New Haven, CT
  • New Orleans, LA
  • New York, NY
  • Norfolk, VA
  • Oklahoma City, OK
  • Omaha, NE
  • Orlando, FL
  • Philadelphia, PA
  • Phoenix, AZ
  • Pittsburgh, PA
  • Raleigh/Durham, NC
  • Reno/Carson City, NV
  • Richmond, VA
  • Sacramento, CA
  • Salt Lake City, UT
  • San Antonio, TX
  • San Diego, CA
  • San Francisco Bay Area
  • Seattle, WA
  • St. Louis, MO
  • Tampa/St. Petersburg, FL
  • Tulsa, OK
  • Tuscon, AZ
  • Washington, D.C.
  • Wichita, KS
To clarify, all of these locations does include surrounding areas. For example, the New York City market includes Long Island and New Jersey.

Skills & Services

TaskRabbit offers users a variety of services that Taskers can get hired for based on their skills. Many of the skills and services TaskRabbit offers include:

  • Arts and Crafts
  • Automotive Help
  • Baby Proofing
  • Carpentry & Construction
  • Cleaning
  • Computer Help
  • Data Entry
  • Decoration Help
  • Delivery
  • Electrical help
  • Entertaining guests
  • Event Staffing
  • Furniture Assembly (both through TaskRabbit and IKEA)
  • Help Moving
  • Home repairs
  • Laundry Help
  • Mounting
  • Office Administration
  • Organization
  • Packing and Unpacking
  • Painting
  • Personal assistant
  • Pet Sitting
  • Photography
  • Plumbing
  • Running Errands
  • Shopping
  • Wait in Line
  • Yardwork

My Experience as a Tasker

As stated earlier, working as a Tasker for TaskRabbit has saved my financial life. It has kept money in my pockets while in between college semesters and upon graduating. Being a Tasker even helped me land my first full-time job within weeks of graduating college.

Unfortunately, the Coronavirus pandemic caused me to lose that job. However, as the pandemic improves in the New York City area, more people began using TaskRabbit again. When the time came to start working again, TaskRabbit was there to continue to provide financial security for me during these tough times.

I have been a Tasker for TaskRabbit since summer 2018. Originally, I signed up for this app because I had to make more money for a planned trip fastly approaching. However, after that trip, I continued to work as a Tasker. I have plenty of experiences as a Tasker, both good and bad. 

Sign-up Process

According to TaskRabbit Support, to become a Tasker, you must meet the following requirements:

  1. Have a U.S. Social Security Number and ID. This is needed for background checks and to verify your personal information.
  2. Be at least 18-years old. 
  3. Must be able to work in an active U.S. city. You are not required to own a vehicle; it depends on the type of Tasker you want to be. However, if you plan on relying on public transportation to get to and complete tasks, make sure it is reliable. 
  4. Have a checking account with direct deposit. 
  5. $25 registration fee.
  6. A smartphone to download the Tasker app. Must have iOS 9.0 or later, or Android 4.3 or later.

The sign-up process for Taskers is standard. When I signed up in 2018, first, I had to download the Tasker app and create an account. Once I create my account and verify my information, I choose my skills, write a quick pitch for each skill, and set my hourly rates. Next, I add at least one available time to my app schedule and draw my work availability map. This step lets the app know where I am willing to work. Only clients in that specified work area can see my profile and hire me. Finally, I paid my $25 fee and wait for TaskRabbit to accept me, about two days.

Potential Wait Time

The wait time for TaskRabbit to accept new Taskers varies based on location and skill demand. What this means is if you set skills that are not high in demand in your work area, you may have to wait longer than two working days. This prevents having too many Taskers in one area with skills that are not popular in that location. However, only current Taskers know which skills are in high demand in locations. The best way to avoid this is to add a lot skills to your account. Although not guaranteed, this is what I did to avoid waiting longer than two days.

Skills

I do not know for sure if adding a lot of skills to my profile increased my chances of getting accepted right away. However, I did add a lot of skills to my account to increase my chances of getting hired. Of course, I only choose skills for tasks I feel comfortable and safe doing. 

While signing up for TaskRabbit, I added these skills to my profile (descriptions are from the Tasker app):

  • Data Entry – involves entering text, numbers, or other information into a spreadsheet or other software.
  • Running Errands – helps people with their day-to-day tasks. Running errands includes dropping off and picking up items, plus shipping packages.
  • Event Planning – involves finding event locations, creating guest lists, developing agendas, contacting caterers and vendors, assisting with running the event, and other related tasks.
  • Event Staffing – involves greeting and checking in guests, collecting tickets, set up and clean up, bartending, and more.
  • Marketing – involves helping clients with marketing, advertising, public relations, and other branding work.
  • Office Administration – involves various clerical work for companies and their employees. This skill includes being a receptionist, notary, organizing, filing, making appointments, keeping a schedule, and more.
  • Organization – involves helping clients with organizing their closets, rooms, office, desk, etc.
  • Packing & Unpacking – involves helping people pack and unpack their items for a move or to organize their space.
  • Personal Assistant – involves running errands, taking calls, scheduling, and other support for clients.
  • Research – involves researching topics for clients for personal or business use.

First Day as a Tasker

My very first task as a Tasker was a Personal Assistant task in Manhattan. The task was pretty simple; I just had to pick up some cable equipment and take them to my client’s address. However, the client was not home, so they gave me instructions on how to access their apartment. 

I have to be honest, at first, I was nervous. I was second-guessing if the job was even real. Then, I was concerned if I was doing the task correctly. Eventually, the client asks me to set up the cable for him. At first, I was nervous because this was not part of the initial task. I did not know how to handle myself in case things went wrong. However, I did my best and completed the task. 

After my first task, I got hired for my second personal assistant task. This was the first task where an employee of a company hired me. Also, it was not far from my university in New Jersey, proving that I can get work outside of New York City. Finally, both of these tasks became reoccurring because I did well on my first day.

Help Moving & Delivery

After using TaskRabbit for about a week, it did not take long for me to add more skills. Out of all of the skills I originally set, only Packing & Unpacking, Personal Assistant, and Running Errands were getting me to work. However, I was not making as much money as I would have like to make. As a result, I added the Help Moving and Delivery skills to my profile to get more work.

Help Moving

Help Moving involves helping people move boxes and furniture from one place to another. Despite having the highest pay rate among all of my skills on my profile, Help Moving is also the most physically demanding. As a result, I had to think about it before adding it to my profile. However, once I started, I have not stopped.

In New York City, Help Moving tasks can be challenging because there are plenty of apartment buildings in this city with NO elevators. Oftentimes, clients purposefully fail to mention if their apartment is a walk up and how many floors up do they live. Also, I work with clients who underestimate the scope of work and refuse to hire more help when necessary. To top it all off, I work with clients who set unrealistic expectations.

Despite working for bad clients, I also work with excellent clients. They contribute to the work, make sure I am okay, and are overall great people. I even help clients who work in fields I am now working to get into. Those fields include modeling, marketing, and real estate.

Despite being a physically intense skill, Help Moving is my most popular skill. In the New York City area, people always need help moving. As a result, I get hired for multiple Help Moving jobs in a day. This skill also helps with my personal fitness goals. I get a workout by helping move furniture up and downstairs.

As my profile matures with age, the Help Moving skill helps my profile rank high on TaskRabbit. High rankings on TaskRabbit mean more work because the app increases your profile visibility to clients.

Delivery

Delivery on TaskRabbit involves delivering items such as food, clothing, documents, etc. to clients. As long as you can deliver items safely and promptly, there are no guidelines for transportation. However, TaskRabbit does suggest Taskers include gas, parking, and public transportation fees into their hourly rate. If not, they can add expenses to the task invoice.

I added Delivery to my Tasker profile because of how easy and reliable the New York City public transportation system is. I am able to deliver items to my clients within an hour by mainly using the subway. However, after a while, I had to remove this skill from my profile. Traveling all over New York City via the subway with items of different sizes can be difficult. Also, it can physically be straining at times. This was especially true when I had delivery tasks back-to-back in different parts of the city.

Tasker Support, Success and Benefits

To be honest, I have mixed feelings about how TaskRabbit supports their Taskers. Yes the pay is decent (depending on your skills) and TaskRabbit does offer decent perks and benefits. However, TaskRabbit does care more about their clients than they do their Taskers. I understand that clients and their tasks are what make the company money, however, Taskers are not always fully considered.

Metrics System

First, I do not like TaskRabbit’s metrics system for their Taskers. It is very hard for Taskers to cancel their tasks. In many cases, we face a drop in metrics if we do not accept a task or cancel it. Even if my reason for a task is a personal matter completely separate from TaskRabbit, my metrics will suffer. 

Tasker’s metrics consist of three categories: Acceptance, Response, and Reliability. Each of these metrics is based out of 100%. The goal is to keep all three metrics at or close to 100% throughout each month. If a Tasker does not accept all of their tasks, their acceptance rate drops. Also, if a Tasker does not respond to their clients promptly, their response score drops. Finally, if a Tasker does not complete their tasks, or cancels last minute, their reliability score drops.

Consequences of Poor Metrics

If a Tasker’s metrics fall for not accepting or completing tasks, their profile will begin to lose visibility. As a result, it becomes hard to get hired for tasks right away. If this continues, TaskRabbit will restrict Tasker’s accounts. This has happened to me before while I was in college. I was not available to work for TaskRabbit for nearly entire semesters and my metrics would drop. Once I became available again, it was hard to get hired for work right away.

Yes, if Taskers need to cancel or forfeit a task, there are options to choose from to best explain why. TaskRabbit is supposed to use what option was chosen, information on the task itself, and the chat conversation, to determine if any metrics should fall. However, in many cases, despite having valid reasons and with proof, my metrics still fell. As a result, I constantly find myself reaching out to TaskRabbit support to dispute the drop in metrics. 

TaskRabbit claims that any metrics below 85% will begin to see a drop in tasks. However, based on my own experience, a score below 90% on any metrics have drop the rate of tasks I receive.

A Tasker's Profile

TaskRabbit makes it easy for Taskers to customize their profiles to help them stand out and set expectations. First, Taskers can indicate what type of tools and vehicles they own. Next, Taskers can indicate if they have pet allergies, can speak multiple languages, and require a two-hour minimum for tasks (this can be risky). Finally, Taskers can add photos of past work to their profile for future potential clients to see. This feature is great for Taskers who want to start a business around their services.

Read More: How to Use TaskRabbit to Grow your Business >>

Support System

In the event of an issue or emergency, Tasker’s have three ways to get in contact with TaskRabbit support. The three ways are email, live chat, and an emergency hotline. So far, I have not used TaskRabbit’s phone number for help. Also, using email for support depends on the outcome of my live chat conversations. Response time for me has been within one day. 

However, I prefer reaching out to TaskRabbit support via their live chat. It is fast, robust, and the staff is overall helpful. Despite being annoying, I use the live chat when I have to dispute my metrics. Just about every time, I end up winning my disputes because TaskRabbit is always incorrectly dropping my metrics when I cancel a task. I wish TaskRabbit would fix this issue and stop being way too strict with their Tasker’s metrics.

Perks & Benefits

According to their support page, TaskRabbit partners with various companies that provide services essential to Taskers for deals and discounts. They have deals and discounts for cell phone plans, transportation, expenses and mileage tracking, healthcare, finance, and supplies. Of course, Taskers are not required to use these perks and benefits. However, they are available for Taskers whenever they need them.

  • Phone Plans:

TaskRabbit partners with AT&T to give Taskers a 10% discount on phones and plans. 

  • Transportation: 
    ZipCar gives Taskers up to $60 off to use their service. The $60 off includes $35 off the annual fee and $25 off the application fee. This perk is great for people who drive but do not own a car but complete tasks that would need one.
  • Task-related mileage and expense tracking:
    TaskRabbit partners with Everlance, who tracks job-related mileage and expenses. They offer Taskers three free months of Everlance’s premium service. 
  • Healthcare: 
    As part of the Affordable Care Act, individuals should have healthcare, and businesses should provide it to their employees who need it. Even though Taskers are considered independent contractors, they are still getting work from TaskRabbit. As a result, TaskRabbit must offer something. So, they partnered with Stride Health, which provides health care recommendations for independent contractors like Taskers.  

TaskRabbit extends its healthcare perks even further by also partnering with NURX. This service provides affordable healthcare services such as birth control, at-home STD testing, emergency contraception, and more. Through NURX, Taskers will receive $1 off every month for the first three months of birth control.

  • Finance: 
    There are a variety of financial platforms available to help Taskers save money, budget, and better plan for their taxes. TaskRabbit’s financial perks include:
    • $10 bonus investment when Taskers sign up for Acorns
    • 50% off the regular price for the first 12 months using Quickbooks Self-Employed. Taskers can also receive up to $120 on a special Turbo Tax bundle. Finally, Taskers can receive $15 off current Turbo Tax offers.
    • $15 sign up bonus for the mobile banking platform Lili.
  • Supplies: 
    Taskers that choose to market themselves and their services can receive 40% off on business cards through the company MOO. They cannot use TaskRabbit’s name or brand in their business cards. Also, Taskers can save up to 80% at Office Depot and Office Max for all office, handyman, and cleaning supplies.

Tips and Best Practices for Tasker Success

My experience being a Tasker for TaskRabbit since 2018 has taught me things I wish I knew early on. It also helps reassure lessons I already know, such as how to run a business and business etiquette. In this section, I will be sharing helpful tips and best practices for both new and current Taskers to help you all succeed. These tips are in no particular order.

1. Stay on top of your availability.

First, if you are not available for days, make sure you pause your account. If you do not pause your account, your metrics will drop. Next, try to solidify matters outside of TaskRabbit before making yourself available for tasks. TaskRabbit does not really consider our work-life balance. Canceling tasks last-minute can cost you and your metrics, even for important reasons.

Finally, depending on your location, same-day tasks are not always guaranteed. TaskRabbit allows Taskers to set their availability for up to two weeks in advance. I suggest making your schedule at least a week in advance. If your schedule is too tight or unpredictable, then schedule yourself for TaskRabbit at least 48 hours in advance. 

2. Read each task given to you thoroughly.

I cannot stress this enough. Make sure the task at hand is clear and makes sense BEFORE you accept it. You do not want to enter into any surprises once you arrive.

3. Ask questions.

To continue from my previous tip, if a task is not clear to you, or is too vague and requires more information, ask questions BEFORE you accept the task. Again, you do not want to enter into any surprises that can be avoided. For example, I receive plenty of help moving tasks where clients fail to mention if their building does not have an elevator. Also, they do not tell me all of the furniture I will be dealing with, its weight, dimensions, and other important information.

Now, I actively ask my clients these important questions before I put myself in potentially risky situations. I have no problem declining tasks I feel are unsafe for me. The chat conversation between the client and me is all the proof I need to dispute my metrics if they fall.

4. Your chat conversations with clients matter.

It is the most important and reliable piece of evidence throughout TaskRabbit’s entire system. TaskRabbit recommends using the chat more than calling clients because it is easier to settle situations based on what TaskRabbit Support can see for themselves. For example, if I forfeit a task because I ask an important question and the client does not respond, TaskRabbit will look at the chat to see my question and no response from the client. At least, that is how it is supposed to work. 

An example I will share is a situation I had where someone canceled a task on me within minutes of the start time. Typically, if a client cancels on you last minute, you are supposed to receive payment for one hour of the time missed. However, in this situation, I did not get paid for this task. Despite when I confirmed the task being timestamped in the chat, because I did not say the task is confirmed in the chat, it was not eligible for payment. To this day, I am still pissed off about this. This is why I am now suggesting to you to just be as conversational as possible in your chats with clients.

5. Arrive on time. 

I should not even have to include this tip because I think this is basic. However, there have been times where I work with clients who hire more than one Tasker, and they show up either late or not at all. While some do notify clients if they are running late, others do not at all.

Either way, I end up working by myself, or with the client because more help did not arrive on time. Please do not be that Tasker! Your metrics and overall standing with TaskRabbit still matter and will be affected. Also, it is inconvenient for the client and your fellow Taskers. If you are going to be late or can no longer make it to a task, just notify the client in the chat. 

5. Stay hydrated.

Especially if you have tasks that require a lot of physical activity. Not every client you work with will be considerate and offer you water.

6. Submit invoices promptly. 

Taskers are responsible for submitting their own invoices in the app. As a tasker, you should stay on top of your invoices to ensure you get paid on time. The wait time for direct deposit begins 24 hours after you submit an invoice. If you submit your invoices late, you only delay your payment. I suggest submitting your invoice soon as you finish a task.

7. Be mindful of how you set your rates.

As a new tasker, I recommend setting your rates according to what TaskRabbit suggests. First, if your profile is new or just does not have enough work history to support your high pay rate, it can backfire. Second, a higher pay rate can make the client set expectations you may not be able to meet. Third, the rate you earn is different from what clients are paying. TaskRabbit’s fee is built on top of your pay rate. You could earn $40 per hour for a task, however, the client is paying $45 per hour. That $5 per hour is TaskRabbits fee. 

As a result, raising your rate on your own, even if TaskRabbit suggests it, could make you too expensive for clients to hire you. To handle this, I slowly raise my rate by $1 or $2 and pay attention to the number of tasks I get. If the amount of tasks falls with the new rate, I will drop my rate for a few days to get more tasks before raising it back up. This method works well for me. Today, my rates are $3 to almost $20 less than what TaskRabbit suggests. However, my rates are more than what they were when I first signed up as a Tasker. What helps is consistent high metrics, providing good service, and good ratings from clients.

8. NETWORK. 

Networking is a skill every working professional needs to have. As a Tasker, this skill is crucial to success no matter what type of Tasker you are. If you are trying to start a business around the services you provide, use your tasks to network with clients. This can help increase your referrals outside of the app. Outside referrals mean more clients, work, and money, so do a good job on all of your tasks. 

However, if you are like me and have goals outside of TaskRabbit, networking is still important. I treat TaskRabbit like a side hustle while I work on this blog, my modeling career, and real estate endeavors. As a Tasker in New York City, I have worked with writers, photographers, other models, even fashion and real estate industry professionals. 

Do all of my networking efforts succeed? No, they do not and that is okay. Not every client is personable, and some just want me to work and leave. However, it never hurts to try. You never know the type of people you are going to meet. They could change your life for the better.

9. Report your earnings on your taxes.

I feel the need to include this tip because this can be confusing. First, I learned from Intuit that if you perform more than 200 tasks and make over $20,000, TaskRabbit sends you a 1099-K form. However, my advice to you is even if you do not make $20,000, you should still report whatever amount you earned to the IRS. Even if it is just $1,000, that is still income you earned and lived off of in some way. Just file your taxes and report your TaskRabbit earnings, no matter the amount.

Closing Argument

Before I conclude, I have to say I feel that TaskRabbit caters way too much to businesses. Yes, Taskers are providing clients a paying service. However, not all Taskers, including myself, are running businesses through the app. 

TaskRabbit needs to understand that some of us are just regular people trying to make ends meet. Some of us do not own special tools or vehicles. Also, some of us have a personal life outside of this app. We cannot devot all of our time and energy into this app. Neither should we feel like we have to once we turn on our availability.

Yes, it is important that paying clients needs are met. At the same time, the needs, safety, and well-being of Taskers should be taken into more consideration. TaskRabbit can start by not being so quick to penalize me for canceling or refusing to accept tasks I either cannot do or do not feel comfortable doing.

Aside from this concern, I am still thankful for being a Tasker for as long as I have. It has and continues to help me both financially and professionally. The ability to be my own boss, set my schedule, adjust my pay, and more, all help mold the entrepreneur I am working to become.

A Step Towards Entrepreneurship

On the other hand, I feel that anyone who wants to be their own boss should sign up as a Tasker. It is a great way to gain knowledge and experience in running a business, customer service, and skills that pertain to your tasks. Even though my major in college is Business, being a Tasker has still exposed me to a lot of what I learned in school. From having great customer service skills to keeping a schedule, time management, being organized, and more.

When you work as a Tasker, it can feel like you are running a business. I continue to see instances where people can gain experience running a business as a Tasker that they can apply to one day start their own business.

Conclusion

Thank-you for reading my full review of working as a Tasker for TaskRabbit. If you are interested in becoming a Tasker, visit TaskRabbit’s website for more information. Let me know your thoughts below in the comments. Also, send me a message with any questions, further comments, or concerns you have. 

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